FAQ
Frequently Asked Questions (FAQ)
General
How can I contact Oh My Ink?
You can reach our support team anytime at support@ohmyink.com.
We aim to respond within 1–2 business days.
Where is Oh My Ink based?
Oh My Ink is a Hong Kong-based company operating globally.
Do you ship internationally?
Yes, we ship worldwide. Shipping options and fees will be calculated at checkout based on your location.
Temporary & Semi-Permanent Tattoos
What is the difference between Temporary Tattoos and Semi-permanent Tattoos?
Temporary Tattoos:
- Last 2–3 days (up to a week depending on skin type and care)
- Easy to apply and remove
- Ideal for short-term use or testing designs
Semi-permanent Tattoos:
- Last 5–10 days (or longer with proper care)
- Gradually darken over 24–48 hours
- Fade naturally over time for a more realistic look
Both types are made from high-quality, plant-based materials that are safe for most skin types.
How do I apply an Oh My Ink tattoo?
Temporary Tattoos
- Clean and dry the skin
- Remove protective film
- Place tattoo face down
- Dampen backing paper (30–60 seconds)
- Remove paper and let dry
Semi-permanent Tattoos
- Clean, dry, and exfoliate the skin (shave if needed)
- Remove protective film
- Place tattoo face down
- Dampen and press firmly (60–90 seconds)
- Remove backing paper
- Allow 24–48 hours for full development
Are your tattoos waterproof?
Yes. Both temporary and semi-permanent tattoos are waterproof.
To extend longevity:
- Avoid excessive scrubbing
- Avoid applying oils directly on the tattoo
Can I swim or shower with them?
Yes, you can.
For best results, avoid aggressive rubbing or oil-based products on the tattooed area.
Are Oh My Ink tattoos safe?
Yes. Our tattoos are made using Jagua ink, a non-toxic and skin-friendly material.
If you have sensitive skin, we recommend testing on a small area first.
How do I remove my tattoo?
Temporary Tattoos
- Use baby oil, coconut oil, or makeup remover
- Use adhesive tape
- Use tattoo removal wipes
Semi-permanent Tattoos
- Exfoliate gently over several days
- Use oil-based remover
- Use mild AHA/BHA products (sparingly)
Do your tattoos expire?
No, but we recommend storing them in a cool, dry place.
How long do tattoos last?
- Temporary Tattoos: 2–3 days
- Semi-permanent Tattoos: 5–10 days
Tattoo Try-On Machines
What is the Tattoo Try-On Machine?
It is an AI-powered device that allows users to instantly preview tattoo designs on their body, helping them visualize placement and design before committing.
Who is the machine for?
Our machines are designed for:
- Tattoo studios
- Retail and entertainment venues
- Events and brand activations
Do you offer returns for machines?
No. All Tattoo Try-On Machine sales are final.
What if my machine arrives damaged or defective?
Please contact us within 7 days of delivery at support@ohmyink.com with:
- Order number
- Photos or videos of the issue
We will assess and provide support, including repair or replacement where applicable.
Who is responsible for shipping risk?
Machines are sold under FOB (Free On Board) terms.
- Risk transfers to the buyer once shipped
- We strongly recommend purchasing shipping insurance
Do you provide support after purchase?
Yes. We provide:
- Remote troubleshooting
- Technical guidance
- Ongoing operational support
Orders & Shipping
How long does it take to process my order?
Orders are processed within 5 business days (excluding weekends and Hong Kong public holidays).
How long does shipping take?
Estimated delivery times:
- Air shipping: 12–18 business days
- Sea shipping: 40–60 business days
Actual delivery times may vary depending on location and customs.
Will I need to pay customs duties or taxes?
Yes. Customers are responsible for any applicable import duties, taxes, or customs fees.
How can I track my order?
You will receive a tracking link once your order has been shipped.
Why is my order delayed?
Delays may occur due to:
- Customs inspections
- Weather conditions
- Logistics disruptions
Payments
What payment methods do you accept?
- Credit Card
- Apple Pay
Bulk & Business Orders
Do you offer bulk or wholesale purchasing?
Yes. Please contact support@ohmyink.com.
Returns & Support
What is your return and refund policy?
Please refer to our Returns & Refunds Policy page for full details.
What should I do if I’m unsatisfied with my order?
Please contact us at support@ohmyink.com, and our team will assist you.